We receive rugs from clients nationally and internationally.
We facilitate your shipment by sending packaging and instructions
to you. We arrange pick-up and delivery.
Every piece bound for overseas is first carefully examined at
our facility in New England. We believe in close communication
with our clients, discussing and estimating each repair option.
Each rug is photographically documented and registered with the
United States Customs Bureau. We maintain a complete portfolio
of each repair.
We become partners with our clients.
After a thorough cleaning the textiles and rugs are shipped via
air freight where our broker secures them and monitors them through
customs. We then take them directly to our repair facility.
The costs for shipping are reasonable and precise.
Separate insurance is offered. Contact
us for details.
Rugs are repaired expeditiously. Five months is an average period
of time for shipping and repair, although different arrangements
can be made. Digital images of a rug's progress throughout its
repair are shared with you.
We are available to you anytime, via email,
phone or letter.
Your concerns are our concerns.
Your pieces are treated like our pieces.