Overseas Process

We receive rugs from clients nationally and internationally.

We facilitate your shipment by sending packaging and instructions to you. We arrange pick-up and delivery.

Estimates

Every piece bound for overseas is first carefully examined at our facility in New England. We believe in close communication with our clients, discussing and estimating each repair option.

Each rug is photographically documented and registered with the United States Customs Bureau. We maintain a complete portfolio of each repair.

We become partners with our clients.

Shipping

After a thorough cleaning the textiles and rugs are shipped via air freight where our broker secures them and monitors them through customs. We then take them directly to our repair facility.

The costs for shipping are reasonable and precise.

Insurance

Separate insurance is offered. Contact us for details.

Follow-up

Rugs are repaired expeditiously. Five months is an average period of time for shipping and repair, although different arrangements can be made. Digital images of a rug's progress throughout its repair are shared with you.

We are available to you anytime, via email, phone or letter.

Your concerns are our concerns.

Your pieces are treated like our pieces.